Refund policy

  1. Right of withdrawal and right of reimbursement of the Consumer

 

  1. As set forth in Art. 52, paragraph 2 of the Consumer Code, the Consumer is entitled to withdraw from the online sale agreement entered into, with no penalties whatsoever and without providing any justification within 14 (fourteen) days. The withdrawal period expires 14 days after:
  1. in the case of a contract for the sale of just one item (purchase of just one item), “the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, comes into physical possession of the goods”;
  2. in the case of a contract relating to multiple goods ordered by the Consumer in a single order (purchase of multiple goods with the same order) and delivered separately: the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, comes into physical possession of the last item;
  3. in the case of a contract relating to the delivery of an item consisting of multiple lots or parts: the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, comes into physical possession of the last lot or part;
    1. To exercise the right of withdrawal, the Consumer is required to inform the Seller of its decision to withdraw from this online sale agreement by sending an explicit statement (for example, letter sent by post, fax or email).

To this end, the Consumer may:

  1.  Submit any other explicit statement indicating its decision to withdraw from the online sale agreement, for example via fax, email, registered letter or letter sent by post;
    1. To properly exercise the right of withdrawal, the Consumer must express its desire to withdraw, within the terms laid out above, by sending the Seller the above-mentioned statement by the deadline: the right of withdrawal is deemed properly exercised if the communication relating to the exercise of the right of withdrawal is sent to the Seller prior to the expiry of the withdrawal period. Please recall that the Consumer bears the burden of proof relating to the exercise of the right of withdrawal;
    2. The request must be made in writing and must necessarily indicate one of the following reasons for the return:

order placed in error;

product not compliant with what was ordered;

damaged product;

product defective/not functioning properly;

product arrived in addition to what was ordered;

product with missing parts;

other reasons;

To make your request please write to ricambi@vismaravetro.it
  1. To assist the Consumer, the Seller’s contact details are provided below: Vismaravetro S.r.l. with operational headquarters at via Furlanelli, 29 – 20843 – Verano Brianza (MB) – VAT No. 01768720136, C.C.I.A.A. MB - 1297541, Share Capital 1,400,000.00 fully paid-in - Telephone number 0362-992244 – Fax 0362-992255 - Email info@vismaravetro.it .

 

  1. Effects of Withdrawal of the Consumer

 

  1.  Consumers withdrawing from this online sale agreement shall be reimbursed for all payments made to the Seller, including delivery costs (except for additional costs deriving from the selection of a delivery type other than the least costly standard delivery method offered), without undue delay and in any event no more than 14 days from the day on which the Seller is informed of the decision to withdraw from this online sale agreement. Such reimbursements will be made by using the same means of payment as that used for the initial transaction, unless the Consumer has expressly agreed otherwise; in any event, it will not need to incur any cost as a result of that reimbursement;
  2. The reimbursement may be suspended until the receipt of the goods or until the Consumer has demonstrated that it has returned the goods, if prior;
  3. If the Consumer has received the goods subject to the online sale agreement, it is required to ship the goods back or return them to Vismaravetro S.r.l. at via Furlanelli, 29 – 20843 – Verano Brianza (MB) without undue delay and in any event within 14 days of the day on which the Consumer has disclosed its withdrawal from this online sale agreement. The term is respected if the goods are returned before the end of the 14-day period;
  4. The direct costs to return the goods shall be borne by the Consumer. The actual cost of the return shall in any event be linked to the return methods selected by the consumer itself (for example, the carrier or shipping type selected);
  5. With the receipt of the communication whereby the Consumer discloses the exercise of the right of withdrawal, the parties (Seller and Consumer) shall be released from their reciprocal contractual obligations, without prejudice to what is set forth in the obligations of the Consumer and the Seller cited previously.

 

  1. Exclusions of the right of withdrawal of the Consumer

 

  1. The Consumer Code establishes exclusions to the right of withdrawal. Specifically, the right of withdrawal for remote contracts and contracts negotiated off-premises is excluded in relation to:

a) service agreements after the complete provision of the service if the service began with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full performance of the online sale agreement by the Seller;

b) the supply of goods or services the price of which is linked to fluctuations in the financial market which the Seller is incapable of controlling and which may take place during the withdrawal period;

c) the supply of packaged goods made to order or which are clearly customised;

d) the supply of goods that risk deteriorating or rapidly expiring;

e) the supply of sealed goods that cannot be returned for hygienic reasons or reasons linked to the protection of health and which were opened after delivery;

f) the supply of goods which, after delivery, are by their nature inseparably mixed with other goods;

g) the supply of alcoholic beverages, the price of which was agreed upon when the online sale agreement was concluded, the delivery of which can take place only after thirty days and the actual value of which depends on market fluctuations which cannot be controlled by the Seller;

h) as regards contracts in which the Consumer has specifically requested a visit by the Seller in order to perform urgent repair or maintenance work, if, during that visit, the Seller provides services beyond those specifically requested by the Consumer or goods other than the spare parts necessary to perform the maintenance or repairs, the right of withdrawal applies to those supplementary services or goods;

i) the supply of sealed audio or video recordings or sealed computer software that have been opened after delivery;

l) the supply of newspapers, periodicals and magazines with the exception of subscription agreements for the supply of such publications;

m) contracts concluded during a public auction;

n) the supply of lodging for non-residential purposes, the transport of goods, vehicle lease services, catering services or services regarding recreational activities if the contract establishes a specific date or period of execution;

o) the supply of digital content through intangible media if the execution has started with the express agreement of the consumer and with its acceptance of the fact that in this case the right of withdrawal would be lost.